Shipping Policy

Welcome to Loreva Couture. This shipping policy outlines the terms and conditions regarding the delivery of your orders. Please review it carefully to understand your rights and responsibilities as a valued customer.

Key info:

  • Order cutoff: 17:00 (GMT) London
  • Order handling: 1-3 business days (Monday to Friday)
  • Order transit: 4-6 business days (Monday to Friday)
  • Free shipping on all orders within United Kingdom.

Note: Delivery times are estimates and may vary based on location, holidays, or unforeseen delays.

Shipping Costs

Shipping costs are calculated at checkout based on the destination, shipping method, and order weight/size.

For detailed pricing, please refer to the shipping calculator on the checkout page.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed after 17:00(GMT) on Friday or during holidays will be processed on the next business day.

Tracking Information

Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to monitor your shipment via our courier's tracking platform.

International Shipping

For international deliveries:

  • Customs duties, taxes, and additional charges (if applicable) are the responsibility of the customer.
  • Delivery times may vary due to customs clearance processes.

Undeliverable Packages

If a package is deemed undeliverable due to incorrect address information provided by the customer, we will contact you to confirm the details. Any additional shipping costs will be borne by the customer.

Lost or Damaged Packages

We strive to ensure your order arrives safely. However:

  • If your package is lost or damaged in transit, please contact our support team within 7 days of the expected delivery date.
  • Provide the order number, shipping details, and any related correspondence. We will investigate and resolve the matter promptly.

Contact Us

If you have any shipping questions, please contact us at:

Store Name: LOREVA COUTURE
Address: De Nieuwe Erven 3, Cuijk, Noord-Brabant, 5431NV, Netherlands
Email: info@lorevacouture.com
Phone: +31630666857

Opening hours:

  • Monday - Friday: 08:00 - 17:00 (GMT)
  • Saturday - Sunday: 10:00 - 16:00 (GMT)

We will reply to your messages within 24 hours on business days.